Refunds and Returns
We are sure you will be happy with your purchase, but we do understand that you are buying an item that you have not been able to try on. If you decide that the item is not right for you then you have the option to return it to us and we will refund you.
Please read the following carefully to initiate a return. Any returns must be made within 7 (seven) business days from receipt of shipment and in the original packaging. Merchandise must be unused, undamaged, and in saleable condition.
The item being returned or exchanged must meet the following criteria:
- Be in original and saleable condition.
- The item must be packed in and returned with all of its original packaging including its original shipping box. If you did not keep the original cardboard shipping box you MUST still ship the item back in an equivalent cardboard shipping box. Please re-wrap the item in the tissue paper, place it in the decorative box, and then place that box inside the cardboard shipping box surrounded by bubble wrap.
- If the item is damaged or lost during transit the buyer will be responsible for claiming insurance through Royal Mail.
- Buyer is responsible for paying for return postage costs.
- All returns must be initiated within 7 (seven) days of the delivery date.
- Items must be returned using recorded delivery if the value is less than £32.00 or special delivery if the value exceeds £32.00.
- Pre-approval of returns is required. Please email us immediately if the item isn't right for you. A return authorisation is required.
Laurel Lime has the sole discretion to determine if returned items have been used or if they are in saleable condition. Merchandise that is returned in non-saleable condition will be sent back to the customer. Postage, Shipping and Handling charges are not reimbursable.
Please note that we do not refund any postage costs.
Please note that refunds cannot be given on bespoke or customised purchases.
For hygiene reasons, we do not offer a refund for earrings unless they are faulty.